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CFU
Services
What
services does CFU offer?
What is the cost to have
the utilities light my pilot light?
Who do I contact for information
on energy efficiency?
Who can I contact, after
normal business hours, if I am having trouble
with my utility service?
Payment Options / Billing Information
What forms of payment
does the utility accept?
Who do I contact
with questions regarding my bill?
Can I have my utility
payment automatically debited from my bank
account?
When will I receive
my bill, and how long will I have to pay it?
How do I sign up
for new service or transfer my existing service
to a new location?
Do you offer a budget
payment plan? Can I enroll as a new CFU customer?
Do I have to pay a deposit
for my utility service?
Employment
How does CFU advertise
when an employment opportunity is available?
What opportunities
exist for professional internships?
What opportunities
exist for temporary and /or part-time employment?
CFU
Services
What
services does CFU offer?
CFU offers electricity, natural gas, water,
cable television and Internet service for residential
and commercial customers. We also bill sanitary
sewer and refuse charges for the City of Cedar
Falls.
What is the cost to have the utilities light
my pilot light?
Cedar Falls Utilities provides a free analytical
service on all natural gas appliances. This includes
minor repairs and lighting all pilots. This is
a 24 hour, 7 days-a-week service. Anytime you suspect
a gas leak or CO, call CFU immediately at 268-6999.
These calls are given a priority over routine calls.
Who do I contact for information on energy efficiency?
CFU’s Energy Services department offers
a wide variety of products and services designed
to help you save energy. We offer appliance rebates
on qualifying purchases, home energy audits, security
yard lights and residential consulting services.
For more information call 268-5359.
Who can I contact, after normal business hours,
if I am having trouble with my utility service?
The phone number for utility emergencies is
268-6999. If you are experiencing problems with
your Internet access, call 268-5221.
Payment Options / Billing Information
What forms of payment does the utility accept?
CFU accepts cash, checks (no two-party checks),
and money orders.
Who do I contact with questions regarding
my bill?
Call CFU Customer Services at 268-5280 or
visit our office during normal business hours
at Utility Parkway in Cedar Falls. CFU Customer
Services office hours are Monday through Friday
from 7:30 a.m. to 5:30 p.m. The office is closed
on Saturday and Sunday.
Can I have my utility payment automatically
debited from my bank account?
With our Check-A-Matic payment plan your utility
payments are automatically deducted directly
from your checking or savings account. You will
still receive your monthly statement so you know
the date and amount being deducted from your
bank account. Please stop in our office to fill
out the Check-A-Matic form or call 268-5280 to
request one by mail. We also require a VOIDED
check (not a deposit slip) with the correct bank
account & routing information. Your payment
will be deducted from your account on your normal
due date.
When will I receive my bill, and how long
will I have to pay it?
Bills are sent six different times throughout
the month. When you receive your bill will depend
on where you live in Cedar Falls. All bills are
due twenty (20) days after they are mailed.
How do I sign up for new service or transfer
my existing service to a new location?
There are a variety of ways to sign up for
service. A customer may visit our offices on
Utility Parkway, call us at 268-5280, send us
a letter, or notify us via e-mail. Commercial
customers should contact us in person or by phone.
Do you offer a budget payment plan? Can I
enroll as a new CFU customer?
We prefer that new customers wait one year
before enrolling in the budget program. The monthly
budget amount is based on an average usage. In
order to have that amount as accurate as possible,
we do not recommend using the previous resident's
average.
Do I have to pay a deposit for my utility
service?
CFU charges deposits based on credit history.
If a customer has a good credit rating and has
not engaged in fraud or meter tampering, then
a service deposit is not required. CFU reserves
the right to charge a deposit if:
- Past payment history with the utility is
unsatisfactory.
- Customer has no, or insufficient, credit history with the Utility.
- Customer has no credit or unsatisfactory credit with another utility provider.
- Incomplete application
The amount of an initial service deposit will
be no more than the actual, or estimated, maximum
charge for one month’s service in the last
12-month period. A reasonable deposit may be
required for a temporary or unusual circumstance.
Employment
How does CFU advertise when an employment
opportunity is available?
In local newspapers, CFU's website (visit
CFU employment opportunities) and on the Waterloo
Courier website.
What opportunities exist for professional
internships?
Usually decided by department when needed..
What opportunities exist for temporary and
/or part-time employment?
CFU hires students for summer and part-time
employment. We have temporary part-time works
in the communications department (help desk),
office assistants, laborers and CAD operators
that work throughout the year.
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Frequently Asked Questions
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